Error info: Connection to remote host was lost. Connection to remote host was lost.

vip

I also got the same error today at around 11:57.

{'task': 'cn', 'channel': 'NONLM', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
2021-06-15 11:53:26.590721 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
2021-06-15 11:53:56.598657 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
2021-06-15 11:54:26.604543 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
2021-06-15 11:54:56.609620 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
2021-06-15 11:55:26.614417 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
2021-06-15 11:55:56.619472 : Start task in the background
{'task': 'hb', 'channel': '', 'token': ', 'user': 'V232487', 'acctid': 'V232487'}
2021-06-15 11:56:26.622838 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
2021-06-15 11:56:56.627850 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
Error info: Connection to remote host was lost.
2021-06-15 11:57:26.633079 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
HeartBeat Sending Failed
2021-06-15 11:57:56.634392 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
HeartBeat Sending Failed
2021-06-15 11:58:26.638785 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
HeartBeat Sending Failed

admin

Hi @vip we have already reported this to our team.

vip

@admin ok thanks.

s4ntosh

@admin while your team is working on a resolution, please provide a way or a code snippet to reconnect the WebSocket , this will be really helpful as the connection to the host was lost error is coming every now and then.

admin

Hi @s4ntosh You can use the websocket now the above mentioned issue is solved.

s4ntosh

@admin

This has happened today at 12:24 again, this time with a different error code

admin

HI @s4ntosh How many scripts you are passing.

anuragbaheti

@admin same is happening with me.
I am getting more 3 errors:

[WinError 10053] An established connection was aborted by the software in your host machine
and
[WinError 10054] An existing connection was forcibly closed by the remote host
and
[SSL: SSLV3_ALERT_BAD_RECORD_MAC] sslv3 alert bad record mac (_ssl.c:2633)

I am passing around 12 to 15 scripts.

vip

@admin Getting error today as well.

2021-06-16 13:18:27.514597 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
Error info: Connection to remote host was lost.
Connection to remote host was lost.
2021-06-16 13:18:57.519762 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
HeartBeat Sending Failed
2021-06-16 13:19:27.524737 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
HeartBeat Sending Failed
2021-06-16 13:19:57.530171 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
HeartBeat Sending Failed
2021-06-16 13:20:27.535489 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
HeartBeat Sending Failed
2021-06-16 13:20:57.541105 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
HeartBeat Sending Failed

anuragbaheti

@admin also

Heartbeat sending failed.

anuragbaheti

@vip trying doing pip install smartapi-python --force-reinstall and run again.

anuragbaheti

@admin any update on this?

s4ntosh

@admin Min of 2, max I have tried is 3 scrips.

admin

This post is deleted!

admin

Hi @s4ntosh We reported this to our team we will update you on this.

abhijith

This post is deleted!

abhijith

@admin

Facing the same issue.

Additionally also receiving heartbeat failed error.

admin

Dear @abhijith We are aware of this we will update once it get fixed.

admin

hi @anuragbaheti which version of sdk you are using.

anuragbaheti

@admin version 1.2.8 of smartapi-python