Error info: Connection to remote host was lost. Connection to remote host was lost.

s4ntosh

Got the same error today again:

2021-06-15 10:38:07.204511 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': '', 'acctid': ''} (removed acctid and token for privacy issue)
457.7 10:38:07
478.4 10:38:08
Error info: Connection to remote host was lost.
Connection to remote host was lost.

admin

HI @s4ntosh Our team is working on it. We appreciate your patience.

Vypy1

@admin Facing the same issue.

Additionally also receiving heartbeat failed error.

FEED_TOKEN=feedToken
CLIENT_CODE="" #Removed for security
token="nse_cm|1333"    #SAMPLE: nse_cm|2885&nse_cm|1594&nse_cm|11536&nse_cm|3045
task="mw"   # mw|sfi|dp

ss = SmartWebSocket(FEED_TOKEN, CLIENT_CODE)

def on_message(ws, message):
    print("Ticks: {}".format(message))
    
def on_open(ws):
    print("on open")
    ss.subscribe(task,token)
    
def on_error(ws, error):
    print(error)
    
def on_close(ws):
    print("Close")

# Assign the callbacks.
ss._on_open = on_open
ss._on_message = on_message
ss._on_error = on_error
ss._on_close = on_close

ss.connect()

**Output looks like **

__on_open################
{'task': 'cn', 'channel': 'NONLM', 'token': 'feedToken', 'user': '', 'acctid': ''} # removed user and acctid for security
2021-06-15 11:48:05.385797 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
on open
Ticks: [{'ak': 'nk', 'msg': 'cn', 'task': 'cn'}]
Ticks: [{'ak': 'nk', 'msg': 'hb', 'task': 'hb'}]
Ticks: [{'ak': 'nk', 'msg': 'mw', 'task': 'mw'}]
2021-06-15 11:48:10.720655 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
HeartBeat Sending Failed
2021-06-15 11:48:14.200221 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
HeartBeat Sending Failed
2021-06-15 11:48:19.780455 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
 #removed user and acctid for security
HeartBeat Sending Failed
2021-06-15 11:48:20.349411 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
HeartBeat Sending Failed
2021-06-15 11:48:25.824907 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
HeartBeat Sending Failed
Error info:

admin

HI @Vypy1 Ok we will update you on this.

vip

I also got the same error today at around 11:57.

{'task': 'cn', 'channel': 'NONLM', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
2021-06-15 11:53:26.590721 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
2021-06-15 11:53:56.598657 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
2021-06-15 11:54:26.604543 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
2021-06-15 11:54:56.609620 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
2021-06-15 11:55:26.614417 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
2021-06-15 11:55:56.619472 : Start task in the background
{'task': 'hb', 'channel': '', 'token': ', 'user': 'V232487', 'acctid': 'V232487'}
2021-06-15 11:56:26.622838 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
2021-06-15 11:56:56.627850 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
Error info: Connection to remote host was lost.
2021-06-15 11:57:26.633079 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
HeartBeat Sending Failed
2021-06-15 11:57:56.634392 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
HeartBeat Sending Failed
2021-06-15 11:58:26.638785 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
HeartBeat Sending Failed

admin

Hi @vip we have already reported this to our team.

vip

@admin ok thanks.

s4ntosh

@admin while your team is working on a resolution, please provide a way or a code snippet to reconnect the WebSocket , this will be really helpful as the connection to the host was lost error is coming every now and then.

admin

Hi @s4ntosh You can use the websocket now the above mentioned issue is solved.

s4ntosh

@admin

This has happened today at 12:24 again, this time with a different error code

admin

HI @s4ntosh How many scripts you are passing.

anuragbaheti

@admin same is happening with me.
I am getting more 3 errors:

[WinError 10053] An established connection was aborted by the software in your host machine
and
[WinError 10054] An existing connection was forcibly closed by the remote host
and
[SSL: SSLV3_ALERT_BAD_RECORD_MAC] sslv3 alert bad record mac (_ssl.c:2633)

I am passing around 12 to 15 scripts.

vip

@admin Getting error today as well.

2021-06-16 13:18:27.514597 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
Error info: Connection to remote host was lost.
Connection to remote host was lost.
2021-06-16 13:18:57.519762 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
HeartBeat Sending Failed
2021-06-16 13:19:27.524737 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
HeartBeat Sending Failed
2021-06-16 13:19:57.530171 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
HeartBeat Sending Failed
2021-06-16 13:20:27.535489 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
HeartBeat Sending Failed
2021-06-16 13:20:57.541105 : Start task in the background
{'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
HeartBeat Sending Failed

anuragbaheti

@admin also

Heartbeat sending failed.

anuragbaheti

@vip trying doing pip install smartapi-python --force-reinstall and run again.

anuragbaheti

@admin any update on this?

s4ntosh

@admin Min of 2, max I have tried is 3 scrips.

admin

This post is deleted!

admin

Hi @s4ntosh We reported this to our team we will update you on this.

abhijith

This post is deleted!