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    Error info: Connection to remote host was lost. Connection to remote host was lost.

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    • S
      s4ntosh @admin last edited by

      @admin I have faced the similar issue a while back for crude oil.

      How do I reconnect to the websocket incase of an event like this.

      A 1 Reply Last reply Reply Quote 0
      • A
        admin @s4ntosh last edited by

        HI @s4ntosh We have reported your issue to our team we will update you on how you can handle this.

        S 1 Reply Last reply Reply Quote 0
        • S
          s4ntosh @admin last edited by

          @admin

          Got the same error today again:

          2021-06-15 10:38:07.204511 : Start task in the background
          {'task': 'hb', 'channel': '', 'token': '', 'user': '', 'acctid': ''} (removed acctid and token for privacy issue)
          457.7 10:38:07
          478.4 10:38:08
          Error info: Connection to remote host was lost.
          Connection to remote host was lost.

          A 1 Reply Last reply Reply Quote 0
          • A
            admin @s4ntosh last edited by

            HI @s4ntosh Our team is working on it. We appreciate your patience.

            V S 2 Replies Last reply Reply Quote 0
            • V
              Vypy1 @admin last edited by Vypy1

              @admin Facing the same issue.

              Additionally also receiving heartbeat failed error.

              FEED_TOKEN=feedToken
CLIENT_CODE="" #Removed for security
token="nse_cm|1333"    #SAMPLE: nse_cm|2885&nse_cm|1594&nse_cm|11536&nse_cm|3045
task="mw"   # mw|sfi|dp

ss = SmartWebSocket(FEED_TOKEN, CLIENT_CODE)

def on_message(ws, message):
    print("Ticks: {}".format(message))
    
def on_open(ws):
    print("on open")
    ss.subscribe(task,token)
    
def on_error(ws, error):
    print(error)
    
def on_close(ws):
    print("Close")

# Assign the callbacks.
ss._on_open = on_open
ss._on_message = on_message
ss._on_error = on_error
ss._on_close = on_close

ss.connect()

              **Output looks like **

              __on_open################
{'task': 'cn', 'channel': 'NONLM', 'token': 'feedToken', 'user': '', 'acctid': ''} # removed user and acctid for security
2021-06-15 11:48:05.385797 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
on open
Ticks: [{'ak': 'nk', 'msg': 'cn', 'task': 'cn'}]
Ticks: [{'ak': 'nk', 'msg': 'hb', 'task': 'hb'}]
Ticks: [{'ak': 'nk', 'msg': 'mw', 'task': 'mw'}]
2021-06-15 11:48:10.720655 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
HeartBeat Sending Failed
2021-06-15 11:48:14.200221 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
HeartBeat Sending Failed
2021-06-15 11:48:19.780455 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
 #removed user and acctid for security
HeartBeat Sending Failed
2021-06-15 11:48:20.349411 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
HeartBeat Sending Failed
2021-06-15 11:48:25.824907 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
HeartBeat Sending Failed
Error info:
              A 1 Reply Last reply Reply Quote 0
              • A
                admin @Vypy1 last edited by

                HI @Vypy1 Ok we will update you on this.

                1 Reply Last reply Reply Quote 0
                • V
                  vip last edited by

                  I also got the same error today at around 11:57.

                  {'task': 'cn', 'channel': 'NONLM', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                  2021-06-15 11:53:26.590721 : Start task in the background
                  {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                  2021-06-15 11:53:56.598657 : Start task in the background
                  {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                  2021-06-15 11:54:26.604543 : Start task in the background
                  {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                  2021-06-15 11:54:56.609620 : Start task in the background
                  {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                  2021-06-15 11:55:26.614417 : Start task in the background
                  {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                  2021-06-15 11:55:56.619472 : Start task in the background
                  {'task': 'hb', 'channel': '', 'token': ', 'user': 'V232487', 'acctid': 'V232487'}
                  2021-06-15 11:56:26.622838 : Start task in the background
                  {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                  2021-06-15 11:56:56.627850 : Start task in the background
                  {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                  Error info: Connection to remote host was lost.
                  2021-06-15 11:57:26.633079 : Start task in the background
                  {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                  HeartBeat Sending Failed
                  2021-06-15 11:57:56.634392 : Start task in the background
                  {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                  HeartBeat Sending Failed
                  2021-06-15 11:58:26.638785 : Start task in the background
                  {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                  HeartBeat Sending Failed

                  A 1 Reply Last reply Reply Quote 0
                  • A
                    admin @vip last edited by

                    Hi @vip we have already reported this to our team.

                    V N 2 Replies Last reply Reply Quote 0
                    • V
                      vip @admin last edited by

                      @admin ok thanks.

                      1 Reply Last reply Reply Quote 0
                      • S
                        s4ntosh @admin last edited by

                        @admin while your team is working on a resolution, please provide a way or a code snippet to reconnect the WebSocket , this will be really helpful as the connection to the host was lost error is coming every now and then.

                        A 1 Reply Last reply Reply Quote 0
                        • A
                          admin @s4ntosh last edited by

                          Hi @s4ntosh You can use the websocket now the above mentioned issue is solved.

                          S 2 Replies Last reply Reply Quote 0
                          • S
                            s4ntosh @admin last edited by

                            @admin Screenshot_10.jpg

                            This has happened today at 12:24 again, this time with a different error code

                            A 1 Reply Last reply Reply Quote 0
                            • A
                              admin @s4ntosh last edited by

                              HI @s4ntosh How many scripts you are passing.

                              tester12345 2 Replies Last reply Reply Quote 0
                              • tester12345
                                tester12345 @admin last edited by tester12345

                                @admin same is happening with me.
                                I am getting more 3 errors:

                                [WinError 10053] An established connection was aborted by the software in your host machine
                                and
                                [WinError 10054] An existing connection was forcibly closed by the remote host
                                and
                                [SSL: SSLV3_ALERT_BAD_RECORD_MAC] sslv3 alert bad record mac (_ssl.c:2633)

                                I am passing around 12 to 15 scripts.

                                nse_cm|20374&nse_cm|881&nse_cm|1333&nse_cm|4870&nse_cm|1594&nse_cm|2885&nse_cm|2963&nse_cm|21808&nse_cm|3045&nse_cm|3351&nse_cm|3456&nse_cm|3499

                                tester12345 1 Reply Last reply Reply Quote 0
                                • V
                                  vip last edited by vip

                                  @admin Getting error today as well.

                                  2021-06-16 13:18:27.514597 : Start task in the background
                                  {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                                  Error info: Connection to remote host was lost.
                                  Connection to remote host was lost.
                                  2021-06-16 13:18:57.519762 : Start task in the background
                                  {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                                  HeartBeat Sending Failed
                                  2021-06-16 13:19:27.524737 : Start task in the background
                                  {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                                  HeartBeat Sending Failed
                                  2021-06-16 13:19:57.530171 : Start task in the background
                                  {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                                  HeartBeat Sending Failed
                                  2021-06-16 13:20:27.535489 : Start task in the background
                                  {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                                  HeartBeat Sending Failed
                                  2021-06-16 13:20:57.541105 : Start task in the background
                                  {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                                  HeartBeat Sending Failed

                                  tester12345 1 Reply Last reply Reply Quote 0
                                  • tester12345
                                    tester12345 @admin last edited by

                                    @admin also

                                    Heartbeat sending failed.

                                    e94e0f24-c985-4f34-b0e3-8394e6b96279-image.png

                                    1 Reply Last reply Reply Quote 0
                                    • tester12345
                                      tester12345 @vip last edited by

                                      @vip trying doing pip install smartapi-python --force-reinstall and run again.

                                      1 Reply Last reply Reply Quote 0
                                      • tester12345
                                        tester12345 @tester12345 last edited by

                                        @admin any update on this?

                                        1 Reply Last reply Reply Quote 0
                                        • S
                                          s4ntosh @admin last edited by

                                          @admin Min of 2, max I have tried is 3 scrips.

                                          A 2 Replies Last reply Reply Quote 0
                                          • A
                                            admin @s4ntosh last edited by admin

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