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    Error info: Connection to remote host was lost. Connection to remote host was lost.

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    • V
      vip last edited by vip

      @admin Getting error today as well.

      2021-06-16 13:18:27.514597 : Start task in the background
      {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
      Error info: Connection to remote host was lost.
      Connection to remote host was lost.
      2021-06-16 13:18:57.519762 : Start task in the background
      {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
      HeartBeat Sending Failed
      2021-06-16 13:19:27.524737 : Start task in the background
      {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
      HeartBeat Sending Failed
      2021-06-16 13:19:57.530171 : Start task in the background
      {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
      HeartBeat Sending Failed
      2021-06-16 13:20:27.535489 : Start task in the background
      {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
      HeartBeat Sending Failed
      2021-06-16 13:20:57.541105 : Start task in the background
      {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
      HeartBeat Sending Failed

      tester12345 1 Reply Last reply Reply Quote 0
      • tester12345
        tester12345 @admin last edited by

        @admin also

        Heartbeat sending failed.

        e94e0f24-c985-4f34-b0e3-8394e6b96279-image.png

        1 Reply Last reply Reply Quote 0
        • tester12345
          tester12345 @vip last edited by

          @vip trying doing pip install smartapi-python --force-reinstall and run again.

          1 Reply Last reply Reply Quote 0
          • tester12345
            tester12345 @tester12345 last edited by

            @admin any update on this?

            1 Reply Last reply Reply Quote 0
            • S
              s4ntosh @admin last edited by

              @admin Min of 2, max I have tried is 3 scrips.

              A 2 Replies Last reply Reply Quote 0
              • A
                admin @s4ntosh last edited by admin

                This post is deleted!
                1 Reply Last reply Reply Quote 0
                • A
                  admin @s4ntosh last edited by

                  Hi @s4ntosh We reported this to our team we will update you on this.

                  1 Reply Last reply Reply Quote 0
                  • A
                    abhijith last edited by

                    This post is deleted!
                    1 Reply Last reply Reply Quote 0
                    • A
                      abhijith last edited by

                      @admin

                      Facing the same issue.

                      Additionally also receiving heartbeat failed error.
                      11.PNG

                      A 1 Reply Last reply Reply Quote 0
                      • A
                        admin @abhijith last edited by

                        Dear @abhijith We are aware of this we will update once it get fixed.

                        A 1 Reply Last reply Reply Quote 0
                        • A
                          admin @admin last edited by

                          hi @anuragbaheti which version of sdk you are using.

                          tester12345 1 Reply Last reply Reply Quote 0
                          • tester12345
                            tester12345 @admin last edited by

                            @admin version 1.2.8 of smartapi-python

                            518e6121-1a76-429a-9c7f-5f9f050149dc-image.png

                            A 1 Reply Last reply Reply Quote 0
                            • A
                              admin @tester12345 last edited by

                              HI @anuragbaheti Ok noted.

                              1 Reply Last reply Reply Quote 0
                              • N
                                nahas_n last edited by

                                from smartapi import SmartWebSocket
                                import pickle
                                from smartapi import SmartConnect
                                from time import sleep
                                from datetime import datetime as dt
                                
                                
                                def get_feedtoken ():
                                    file = f'cache/ft_{dt.now().strftime("%d_%m_%Y")}.cache'
                                    token = pickle.load(open(file , 'rb') )
                                    return [( k , v ) for k, v in token.items() ][0]
                                
                                
                                def on_message(ws, message):
                                    global count , token , ts
                                    try:
                                        # print(message)
                                        for msg in message:
                                            ts['timestamp'] = msg['tvalue'] if 'tvalue' in msg.keys() else ts['timestamp']
                                            msg['ltt'] = ts['timestamp'] if 'ltt' in msg.keys() and msg['ltt']=='NA' else msg['ltt']
                                            if not 'tvalue' in msg.keys():
                                                msg.update(ts)
                                                print(msg)
                                    except Exception as e:
                                        traceback.print_exc()
                                        exit()
                                
                                def on_open(ws):
                                    global task , token
                                    print("on open")
                                    ss.subscribe(task,token)
                                    print("subscribed")
                                
                                def on_error(ws, error):
                                    print(error)
                                
                                def on_close(ws):
                                    print("Close")
                                
                                
                                CLIENT_CODE ,FEED_TOKEN   = get_feedtoken ()
                                token="nse_cm|26009"
                                task="mw"   # mw|sfi|dp
                                ts = {'timestamp' : None }
                                ss = SmartWebSocket(FEED_TOKEN, CLIENT_CODE)
                                ss._on_open = on_open
                                ss._on_message = on_message
                                ss._on_error = on_error
                                ss._on_close = on_close
                                
                                while True:
                                    ss.connect()
                                
                                

                                some guys are dm me about to code. for handling about such scenario. this egs works fine. u need to reconnect again when it disconnected. no other options

                                1 Reply Last reply Reply Quote 0
                                • N
                                  nahas_n @admin last edited by

                                  @admin the problem still exists. i have log . i have took the count how many time it got disconnected . which is 42 time. please fix the problem as soon as possible.

                                  A 1 Reply Last reply Reply Quote 0
                                  • A
                                    admin @nahas_n last edited by

                                    HI @nahas_n We have reported this to our team.We will update you.

                                    1 Reply Last reply Reply Quote 0
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