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Not able to connect to the websocket, please help!

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Moderator_2 last edited by

Hi @trader_noob @ashigro @Phanilbb

Apologies for the inconvenience caused. We are looking into the issue. Please share the client codes.

Thanks & Regards,
SmartAPI team
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trader_noob last edited by @Moderator_2

@Moderator_2 Thanks for replying. Client Code: A51767992
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sunny123456 last edited by @Moderator_2

@Moderator_2 User ID:P553590
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ashigro last edited by ashigro @Moderator_2

@Moderator_2
client code is MVY398
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Sanky last edited by @ashigro

@ashigro @trader_noob I am facing the same issue
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Sanky last edited by @Moderator_2

@Moderator_2 U12817
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pkrawat1 last edited by

Seems to be fixed now. Was getting same issue in morning.
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pkrawat1 last edited by

Again got the same error. This never happened before today.
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Moderator_2 last edited by

Hi @trader_noob @ashigro @Phanilbb

We have fixed the issue now, Websocket is working fine from our end.
Please verify the same at your end and let us know if the issue still occurs

Thanks & Regards,
SmartAPI team
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trader_noob last edited by @Moderator_2

@Moderator_2 thanks, its working now. Would request you to implement measures so that this issue doesn't recur.
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Phanilbb last edited by @Moderator_2

@Moderator_2 can u plz check this issue as well

https://smartapi.angelbroking.com/topic/4145/not-receiving-the-postback-calls
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Moderator_1 last edited by @trader_noob

Hello @trader_noob,
Apologies for the inconvenience. Rest assured, we are looking into it and would come up with fixes and usage best practices.

Regards
SmartAPI Team
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Sanky last edited by @ashigro

@ashigro @Moderator_1 @Moderator_2 I am still getting Resubscribe error

Please help
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Sanky last edited by @trader_noob

@trader_noob @Moderator_2 I am still facing issue do we need to do any updates etc ?
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Sanky last edited by @Sanky

@Moderator_2 @Moderator_1 @admin Has this been fixed because I am still getting same error .
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trader_noob last edited by @Sanky

@Sanky said in Not able to connect to the websocket, please help!:

ng issue do we need to do any updates etc

It's working at my end, no change.
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suraj.g2 last edited by @trader_noob

@trader_noob

same here, repeated timeout errors from last 2 days, breaking the algo multiple times a day. there's no proactive checks from angel for sure. seriously thinking of moving out.
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Sanky last edited by @Sanky

@Moderator_1 @Moderator_2 Is their any escalation channel we can follow ? Should we post on twitter or escalate with Angel to gain traction on this ?
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Moderator_2 last edited by @Sanky

Hi @Sanky,

Apologies for delayed response.
We have verified for your client code U12817, there is no issue for "Resubscribe error". Kindly reverify the issue at your end as our server is getting close request by client immediately after connection establishment.

Thanks & Regards,
SmartAPI team
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Sanky last edited by @Moderator_2

@Moderator_2 SO what do I need to check ? I haven't changed anything , please let me know which code to use , I will try again
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