Not able to connect to the websocket, please help!
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@trader_noob same here
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Same here, @admin , is anyone taking care of this issue?
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@ashigro same here
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@trader_noob @Moderator_1 @Moderator_2 @admin Can you please look into this? I had been using this for more than 3 months and suddenly it stopped working. This happening in live market hours and then absolutely no support is extremely unprofessional. I had been using Angel One due to the seemingly great support I had received till now but I am extremely disappointed today. I have basically missed today's trading session due to this. I request you to look into this as soon as possible.
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Same for me
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@trader_noob One of the things I hate with smart API is that there is no instant support. have to wait days to get an issue resolved.
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@trader_noob many have missed
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I took at trade at 9:15 and because of this issue i ended up booking a loss. Please help
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Hi @trader_noob @ashigro @Phanilbb
Apologies for the inconvenience caused. We are looking into the issue. Please share the client codes.
Thanks & Regards,
SmartAPI team -
@Moderator_2 Thanks for replying. Client Code: A51767992
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@Moderator_2 User ID:P553590
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@Moderator_2
client code is MVY398 -
@ashigro @trader_noob I am facing the same issue
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@Moderator_2 U12817
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Seems to be fixed now. Was getting same issue in morning.
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Again got the same error. This never happened before today.
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Hi @trader_noob @ashigro @Phanilbb
We have fixed the issue now, Websocket is working fine from our end.
Please verify the same at your end and let us know if the issue still occursThanks & Regards,
SmartAPI team -
@Moderator_2 thanks, its working now. Would request you to implement measures so that this issue doesn't recur.
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@Moderator_2 can u plz check this issue as well
https://smartapi.angelbroking.com/topic/4145/not-receiving-the-postback-calls
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Hello @trader_noob,
Apologies for the inconvenience. Rest assured, we are looking into it and would come up with fixes and usage best practices.Regards
SmartAPI Team