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    Not able to connect to the websocket, please help!

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      sunny123456 @ashigro last edited by

      @ashigro same here

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        trader_noob @trader_noob last edited by

        @trader_noob @Moderator_1 @Moderator_2 @admin Can you please look into this? I had been using this for more than 3 months and suddenly it stopped working. This happening in live market hours and then absolutely no support is extremely unprofessional. I had been using Angel One due to the seemingly great support I had received till now but I am extremely disappointed today. I have basically missed today's trading session due to this. I request you to look into this as soon as possible.

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          AC last edited by

          Same for me

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            Phanilbb @trader_noob last edited by

            @trader_noob One of the things I hate with smart API is that there is no instant support. have to wait days to get an issue resolved.

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              sunny123456 @trader_noob last edited by

              @trader_noob many have missed 😞

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                nitinBK last edited by

                I took at trade at 9:15 and because of this issue i ended up booking a loss. Please help

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                  Moderator_2 last edited by

                  Hi @trader_noob @ashigro @Phanilbb

                  Apologies for the inconvenience caused. We are looking into the issue. Please share the client codes.

                  Thanks & Regards,
                  SmartAPI team

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                    trader_noob @Moderator_2 last edited by

                    @Moderator_2 Thanks for replying. Client Code: A51767992

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                      sunny123456 @Moderator_2 last edited by

                      @Moderator_2 User ID:P553590

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                        ashigro @Moderator_2 last edited by ashigro

                        @Moderator_2
                        client code is MVY398

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                          Sanky @ashigro last edited by

                          @ashigro @trader_noob I am facing the same issue

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                            Sanky @Moderator_2 last edited by

                            @Moderator_2 U12817

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                              pkrawat1 last edited by

                              Seems to be fixed now. Was getting same issue in morning.

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                                pkrawat1 last edited by

                                Screenshot 2024-01-02 at 12.47.45 PM.png

                                Again got the same error. This never happened before today.

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                                  Moderator_2 last edited by

                                  Hi @trader_noob @ashigro @Phanilbb

                                  We have fixed the issue now, Websocket is working fine from our end.
                                  Please verify the same at your end and let us know if the issue still occurs

                                  Thanks & Regards,
                                  SmartAPI team

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                                    trader_noob @Moderator_2 last edited by

                                    @Moderator_2 thanks, its working now. Would request you to implement measures so that this issue doesn't recur.

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                                      Phanilbb @Moderator_2 last edited by

                                      @Moderator_2 can u plz check this issue as well

                                      https://smartapi.angelbroking.com/topic/4145/not-receiving-the-postback-calls

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                                        Moderator_1 @trader_noob last edited by

                                        Hello @trader_noob,
                                        Apologies for the inconvenience. Rest assured, we are looking into it and would come up with fixes and usage best practices.

                                        Regards
                                        SmartAPI Team

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                                          Sanky @ashigro last edited by

                                          @ashigro @Moderator_1 @Moderator_2 I am still getting Resubscribe error
                                          04aea2ac-e2d0-470a-8ebc-404c300e941d-image.png

                                          Please help

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                                            Sanky @trader_noob last edited by

                                            @trader_noob @Moderator_2 I am still facing issue do we need to do any updates etc ?

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