Not able to connect to the websocket, please help!

Moderator_2

We have fixed the issue now, Websocket is working fine from our end.
Please verify the same at your end and let us know if the issue still occurs

Thanks & Regards,
SmartAPI team

trader_noob

@Moderator_2 thanks, its working now. Would request you to implement measures so that this issue doesn't recur.

Phanilbb

@Moderator_2 can u plz check this issue as well

https://smartapi.angelbroking.com/topic/4145/not-receiving-the-postback-calls

Moderator_1

Hello @trader_noob,
Apologies for the inconvenience. Rest assured, we are looking into it and would come up with fixes and usage best practices.

Regards
SmartAPI Team

Sanky

@ashigro @Moderator_1 @Moderator_2 I am still getting Resubscribe error

Please help

Sanky

@trader_noob @Moderator_2 I am still facing issue do we need to do any updates etc ?

Sanky

@Moderator_2 @Moderator_1 @admin Has this been fixed because I am still getting same error .

trader_noob

@Sanky said in Not able to connect to the websocket, please help!:

ng issue do we need to do any updates etc

It's working at my end, no change.

suraj.g2

@trader_noob

same here, repeated timeout errors from last 2 days, breaking the algo multiple times a day. there's no proactive checks from angel for sure. seriously thinking of moving out.

Sanky

@Moderator_1 @Moderator_2 Is their any escalation channel we can follow ? Should we post on twitter or escalate with Angel to gain traction on this ?

Moderator_2

Hi @Sanky,

Apologies for delayed response.
We have verified for your client code U12817, there is no issue for "Resubscribe error". Kindly reverify the issue at your end as our server is getting close request by client immediately after connection establishment.

Thanks & Regards,
SmartAPI team

Sanky

@Moderator_2 SO what do I need to check ? I haven't changed anything , please let me know which code to use , I will try again

Sanky

@Moderator_1 @Moderator_2 I am still getting same error . This is really pathetic .

Moderator_1

Hello @Sanky, @trader_noob,
We have fixed this from our end. Please let us know if you are still facing this issue. You can try using sample code on our github repo for the same. Please write to us at smartapi@angelbroking.com for any other support.

Regards
SmartAPI Team