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    Not able to connect to the websocket, please help!

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    • S
      sunny123456 @Moderator_2 last edited by

      @Moderator_2 User ID:P553590

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        ashigro @Moderator_2 last edited by ashigro

        @Moderator_2
        client code is MVY398

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          Sanky @ashigro last edited by

          @ashigro @trader_noob I am facing the same issue

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            Sanky @Moderator_2 last edited by

            @Moderator_2 U12817

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              pkrawat1 last edited by

              Seems to be fixed now. Was getting same issue in morning.

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                pkrawat1 last edited by

                Screenshot 2024-01-02 at 12.47.45 PM.png

                Again got the same error. This never happened before today.

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                  Moderator_2 last edited by

                  Hi @trader_noob @ashigro @Phanilbb

                  We have fixed the issue now, Websocket is working fine from our end.
                  Please verify the same at your end and let us know if the issue still occurs

                  Thanks & Regards,
                  SmartAPI team

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                    trader_noob @Moderator_2 last edited by

                    @Moderator_2 thanks, its working now. Would request you to implement measures so that this issue doesn't recur.

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                      Phanilbb @Moderator_2 last edited by

                      @Moderator_2 can u plz check this issue as well

                      https://smartapi.angelbroking.com/topic/4145/not-receiving-the-postback-calls

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                        Moderator_1 @trader_noob last edited by

                        Hello @trader_noob,
                        Apologies for the inconvenience. Rest assured, we are looking into it and would come up with fixes and usage best practices.

                        Regards
                        SmartAPI Team

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                          Sanky @ashigro last edited by

                          @ashigro @Moderator_1 @Moderator_2 I am still getting Resubscribe error
                          04aea2ac-e2d0-470a-8ebc-404c300e941d-image.png

                          Please help

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                            Sanky @trader_noob last edited by

                            @trader_noob @Moderator_2 I am still facing issue do we need to do any updates etc ?

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                              Sanky @Sanky last edited by

                              @Moderator_2 @Moderator_1 @admin Has this been fixed because I am still getting same error .

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                                trader_noob @Sanky last edited by

                                @Sanky said in Not able to connect to the websocket, please help!:

                                ng issue do we need to do any updates etc

                                It's working at my end, no change.

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                                  suraj.g2 @trader_noob last edited by

                                  @trader_noob

                                  same here, repeated timeout errors from last 2 days, breaking the algo multiple times a day. there's no proactive checks from angel for sure. seriously thinking of moving out.

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                                    Sanky @Sanky last edited by

                                    @Moderator_1 @Moderator_2 Is their any escalation channel we can follow ? Should we post on twitter or escalate with Angel to gain traction on this ?

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                                      Moderator_2 @Sanky last edited by

                                      Hi @Sanky,

                                      Apologies for delayed response.
                                      We have verified for your client code U12817, there is no issue for "Resubscribe error". Kindly reverify the issue at your end as our server is getting close request by client immediately after connection establishment.

                                      Thanks & Regards,
                                      SmartAPI team

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                                        Sanky @Moderator_2 last edited by

                                        @Moderator_2 SO what do I need to check ? I haven't changed anything , please let me know which code to use , I will try again

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                                          Sanky @Sanky last edited by

                                          @Moderator_1 @Moderator_2 I am still getting same error . This is really pathetic .
                                          f4bccdd6-843b-42a3-bee6-3e7f3a7e561c-image.png

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                                            Moderator_1 last edited by

                                            Hello @Sanky, @trader_noob,
                                            We have fixed this from our end. Please let us know if you are still facing this issue. You can try using sample code on our github repo for the same. Please write to us at smartapi@angelbroking.com for any other support.

                                            Regards
                                            SmartAPI Team

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