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    Not able to connect to the websocket, please help!

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      trader_noob last edited by

      Whenever I try to run my websocket connection script (which was running fine till yesterday), this is occuring -->

      4b7c0a56-a1b9-454c-8500-49a9bb6d2420-image.png

      Please help as soon as possible, this occured during market hours!

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        ashigro @trader_noob last edited by

        @trader_noob same here
        e6f49868-e516-4bc0-9c61-2c775230b016-image.png

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          Prasun Pal last edited by

          Same here, @admin , is anyone taking care of this issue?

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            sunny123456 @ashigro last edited by

            @ashigro same here

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              trader_noob @trader_noob last edited by

              @trader_noob @Moderator_1 @Moderator_2 @admin Can you please look into this? I had been using this for more than 3 months and suddenly it stopped working. This happening in live market hours and then absolutely no support is extremely unprofessional. I had been using Angel One due to the seemingly great support I had received till now but I am extremely disappointed today. I have basically missed today's trading session due to this. I request you to look into this as soon as possible.

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                AC last edited by

                Same for me

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                  Phanilbb @trader_noob last edited by

                  @trader_noob One of the things I hate with smart API is that there is no instant support. have to wait days to get an issue resolved.

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                    sunny123456 @trader_noob last edited by

                    @trader_noob many have missed 😞

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                      nitinBK last edited by

                      I took at trade at 9:15 and because of this issue i ended up booking a loss. Please help

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                        Moderator_2 last edited by

                        Hi @trader_noob @ashigro @Phanilbb

                        Apologies for the inconvenience caused. We are looking into the issue. Please share the client codes.

                        Thanks & Regards,
                        SmartAPI team

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                          trader_noob @Moderator_2 last edited by

                          @Moderator_2 Thanks for replying. Client Code: A51767992

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                            sunny123456 @Moderator_2 last edited by

                            @Moderator_2 User ID:P553590

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                              ashigro @Moderator_2 last edited by ashigro

                              @Moderator_2
                              client code is MVY398

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                                Sanky @ashigro last edited by

                                @ashigro @trader_noob I am facing the same issue

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                                  Sanky @Moderator_2 last edited by

                                  @Moderator_2 U12817

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                                    pkrawat1 last edited by

                                    Seems to be fixed now. Was getting same issue in morning.

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                                      pkrawat1 last edited by

                                      Screenshot 2024-01-02 at 12.47.45 PM.png

                                      Again got the same error. This never happened before today.

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                                        Moderator_2 last edited by

                                        Hi @trader_noob @ashigro @Phanilbb

                                        We have fixed the issue now, Websocket is working fine from our end.
                                        Please verify the same at your end and let us know if the issue still occurs

                                        Thanks & Regards,
                                        SmartAPI team

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                                          trader_noob @Moderator_2 last edited by

                                          @Moderator_2 thanks, its working now. Would request you to implement measures so that this issue doesn't recur.

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                                            Phanilbb @Moderator_2 last edited by

                                            @Moderator_2 can u plz check this issue as well

                                            https://smartapi.angelbroking.com/topic/4145/not-receiving-the-postback-calls

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