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    Error info: Connection to remote host was lost. Connection to remote host was lost.

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    • A
      admin @s4ntosh last edited by

      HI @s4ntosh We have reported your issue to our team we will update you on how you can handle this.

      S 1 Reply Last reply Reply Quote 0
      • S
        s4ntosh @admin last edited by

        @admin

        Got the same error today again:

        2021-06-15 10:38:07.204511 : Start task in the background
        {'task': 'hb', 'channel': '', 'token': '', 'user': '', 'acctid': ''} (removed acctid and token for privacy issue)
        457.7 10:38:07
        478.4 10:38:08
        Error info: Connection to remote host was lost.
        Connection to remote host was lost.

        A 1 Reply Last reply Reply Quote 0
        • A
          admin @s4ntosh last edited by

          HI @s4ntosh Our team is working on it. We appreciate your patience.

          V S 2 Replies Last reply Reply Quote 0
          • V
            Vypy1 @admin last edited by Vypy1

            @admin Facing the same issue.

            Additionally also receiving heartbeat failed error.

            FEED_TOKEN=feedToken
CLIENT_CODE="" #Removed for security
token="nse_cm|1333"    #SAMPLE: nse_cm|2885&nse_cm|1594&nse_cm|11536&nse_cm|3045
task="mw"   # mw|sfi|dp

ss = SmartWebSocket(FEED_TOKEN, CLIENT_CODE)

def on_message(ws, message):
    print("Ticks: {}".format(message))
    
def on_open(ws):
    print("on open")
    ss.subscribe(task,token)
    
def on_error(ws, error):
    print(error)
    
def on_close(ws):
    print("Close")

# Assign the callbacks.
ss._on_open = on_open
ss._on_message = on_message
ss._on_error = on_error
ss._on_close = on_close

ss.connect()

            **Output looks like **

            __on_open################
{'task': 'cn', 'channel': 'NONLM', 'token': 'feedToken', 'user': '', 'acctid': ''} # removed user and acctid for security
2021-06-15 11:48:05.385797 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
on open
Ticks: [{'ak': 'nk', 'msg': 'cn', 'task': 'cn'}]
Ticks: [{'ak': 'nk', 'msg': 'hb', 'task': 'hb'}]
Ticks: [{'ak': 'nk', 'msg': 'mw', 'task': 'mw'}]
2021-06-15 11:48:10.720655 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
HeartBeat Sending Failed
2021-06-15 11:48:14.200221 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
HeartBeat Sending Failed
2021-06-15 11:48:19.780455 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
 #removed user and acctid for security
HeartBeat Sending Failed
2021-06-15 11:48:20.349411 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
HeartBeat Sending Failed
2021-06-15 11:48:25.824907 : Start task in the background
{'task': 'hb', 'channel': '', 'token': 'feedToken', 'user': '', 'acctid': ''}
HeartBeat Sending Failed
Error info:
            A 1 Reply Last reply Reply Quote 0
            • A
              admin @Vypy1 last edited by

              HI @Vypy1 Ok we will update you on this.

              1 Reply Last reply Reply Quote 0
              • V
                vip last edited by

                I also got the same error today at around 11:57.

                {'task': 'cn', 'channel': 'NONLM', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                2021-06-15 11:53:26.590721 : Start task in the background
                {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                2021-06-15 11:53:56.598657 : Start task in the background
                {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                2021-06-15 11:54:26.604543 : Start task in the background
                {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                2021-06-15 11:54:56.609620 : Start task in the background
                {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                2021-06-15 11:55:26.614417 : Start task in the background
                {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                2021-06-15 11:55:56.619472 : Start task in the background
                {'task': 'hb', 'channel': '', 'token': ', 'user': 'V232487', 'acctid': 'V232487'}
                2021-06-15 11:56:26.622838 : Start task in the background
                {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                2021-06-15 11:56:56.627850 : Start task in the background
                {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                Error info: Connection to remote host was lost.
                2021-06-15 11:57:26.633079 : Start task in the background
                {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                HeartBeat Sending Failed
                2021-06-15 11:57:56.634392 : Start task in the background
                {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                HeartBeat Sending Failed
                2021-06-15 11:58:26.638785 : Start task in the background
                {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                HeartBeat Sending Failed

                A 1 Reply Last reply Reply Quote 0
                • A
                  admin @vip last edited by

                  Hi @vip we have already reported this to our team.

                  V N 2 Replies Last reply Reply Quote 0
                  • V
                    vip @admin last edited by

                    @admin ok thanks.

                    1 Reply Last reply Reply Quote 0
                    • S
                      s4ntosh @admin last edited by

                      @admin while your team is working on a resolution, please provide a way or a code snippet to reconnect the WebSocket , this will be really helpful as the connection to the host was lost error is coming every now and then.

                      A 1 Reply Last reply Reply Quote 0
                      • A
                        admin @s4ntosh last edited by

                        Hi @s4ntosh You can use the websocket now the above mentioned issue is solved.

                        S 2 Replies Last reply Reply Quote 0
                        • S
                          s4ntosh @admin last edited by

                          @admin Screenshot_10.jpg

                          This has happened today at 12:24 again, this time with a different error code

                          A 1 Reply Last reply Reply Quote 0
                          • A
                            admin @s4ntosh last edited by

                            HI @s4ntosh How many scripts you are passing.

                            tester12345 2 Replies Last reply Reply Quote 0
                            • tester12345
                              tester12345 @admin last edited by tester12345

                              @admin same is happening with me.
                              I am getting more 3 errors:

                              [WinError 10053] An established connection was aborted by the software in your host machine
                              and
                              [WinError 10054] An existing connection was forcibly closed by the remote host
                              and
                              [SSL: SSLV3_ALERT_BAD_RECORD_MAC] sslv3 alert bad record mac (_ssl.c:2633)

                              I am passing around 12 to 15 scripts.

                              nse_cm|20374&nse_cm|881&nse_cm|1333&nse_cm|4870&nse_cm|1594&nse_cm|2885&nse_cm|2963&nse_cm|21808&nse_cm|3045&nse_cm|3351&nse_cm|3456&nse_cm|3499

                              tester12345 1 Reply Last reply Reply Quote 0
                              • V
                                vip last edited by vip

                                @admin Getting error today as well.

                                2021-06-16 13:18:27.514597 : Start task in the background
                                {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                                Error info: Connection to remote host was lost.
                                Connection to remote host was lost.
                                2021-06-16 13:18:57.519762 : Start task in the background
                                {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                                HeartBeat Sending Failed
                                2021-06-16 13:19:27.524737 : Start task in the background
                                {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                                HeartBeat Sending Failed
                                2021-06-16 13:19:57.530171 : Start task in the background
                                {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                                HeartBeat Sending Failed
                                2021-06-16 13:20:27.535489 : Start task in the background
                                {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                                HeartBeat Sending Failed
                                2021-06-16 13:20:57.541105 : Start task in the background
                                {'task': 'hb', 'channel': '', 'token': '', 'user': 'V232487', 'acctid': 'V232487'}
                                HeartBeat Sending Failed

                                tester12345 1 Reply Last reply Reply Quote 0
                                • tester12345
                                  tester12345 @admin last edited by

                                  @admin also

                                  Heartbeat sending failed.

                                  e94e0f24-c985-4f34-b0e3-8394e6b96279-image.png

                                  1 Reply Last reply Reply Quote 0
                                  • tester12345
                                    tester12345 @vip last edited by

                                    @vip trying doing pip install smartapi-python --force-reinstall and run again.

                                    1 Reply Last reply Reply Quote 0
                                    • tester12345
                                      tester12345 @tester12345 last edited by

                                      @admin any update on this?

                                      1 Reply Last reply Reply Quote 0
                                      • S
                                        s4ntosh @admin last edited by

                                        @admin Min of 2, max I have tried is 3 scrips.

                                        A 2 Replies Last reply Reply Quote 0
                                        • A
                                          admin @s4ntosh last edited by admin

                                          This post is deleted!
                                          1 Reply Last reply Reply Quote 0
                                          • A
                                            admin @s4ntosh last edited by

                                            Hi @s4ntosh We reported this to our team we will update you on this.

                                            1 Reply Last reply Reply Quote 0
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