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    Not able to connect to the websocket, please help!

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    • P
      Phanilbb @Moderator_2 last edited by

      @Moderator_2 can u plz check this issue as well

      https://smartapi.angelbroking.com/topic/4145/not-receiving-the-postback-calls

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        Moderator_1 @trader_noob last edited by

        Hello @trader_noob,
        Apologies for the inconvenience. Rest assured, we are looking into it and would come up with fixes and usage best practices.

        Regards
        SmartAPI Team

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          Sanky @ashigro last edited by

          @ashigro @Moderator_1 @Moderator_2 I am still getting Resubscribe error
          04aea2ac-e2d0-470a-8ebc-404c300e941d-image.png

          Please help

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            Sanky @trader_noob last edited by

            @trader_noob @Moderator_2 I am still facing issue do we need to do any updates etc ?

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              Sanky @Sanky last edited by

              @Moderator_2 @Moderator_1 @admin Has this been fixed because I am still getting same error .

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                trader_noob @Sanky last edited by

                @Sanky said in Not able to connect to the websocket, please help!:

                ng issue do we need to do any updates etc

                It's working at my end, no change.

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                  suraj.g2 @trader_noob last edited by

                  @trader_noob

                  same here, repeated timeout errors from last 2 days, breaking the algo multiple times a day. there's no proactive checks from angel for sure. seriously thinking of moving out.

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                    Sanky @Sanky last edited by

                    @Moderator_1 @Moderator_2 Is their any escalation channel we can follow ? Should we post on twitter or escalate with Angel to gain traction on this ?

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                      Moderator_2 @Sanky last edited by

                      Hi @Sanky,

                      Apologies for delayed response.
                      We have verified for your client code U12817, there is no issue for "Resubscribe error". Kindly reverify the issue at your end as our server is getting close request by client immediately after connection establishment.

                      Thanks & Regards,
                      SmartAPI team

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                        Sanky @Moderator_2 last edited by

                        @Moderator_2 SO what do I need to check ? I haven't changed anything , please let me know which code to use , I will try again

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                          Sanky @Sanky last edited by

                          @Moderator_1 @Moderator_2 I am still getting same error . This is really pathetic .
                          f4bccdd6-843b-42a3-bee6-3e7f3a7e561c-image.png

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                            Moderator_1 last edited by

                            Hello @Sanky, @trader_noob,
                            We have fixed this from our end. Please let us know if you are still facing this issue. You can try using sample code on our github repo for the same. Please write to us at smartapi@angelbroking.com for any other support.

                            Regards
                            SmartAPI Team

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