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    • S
      StocksDeveloper last edited by

      It was between 11:10 to 11:20 am. Please investigate the cause.
      Resolved now.

      C 1 Reply Last reply Reply Quote 0
      • C
        c_harish @StocksDeveloper last edited by

        @StocksDeveloper @admin. We too faced it. started from 11:00 and got resolved by 11:18.

        requests.exceptions.ConnectTimeout: HTTPSConnectionPool(host='apiconnect.angelbroking.com', port=443): Max retries exceeded with url: /rest/secure/angelbroking/user/v1/getProfile?%7B%22refreshToken%22:%20%22eyJhbGciOiJIUzUxMiJ9.eyJ0b2tlbiI6IlJFRlJFU0gtVE9LRU4iLCJpYXQiOjE2NTk2NzA1MDJ9.2MBQxy2dPQVt4RQQ6bk51SCDJmSQLIidW571CB0BhvE5yvZPcz7S_7uSwL00szX4zvWVFvSBqxRnMIPz7NDECQ%22%7D (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x7f2335508d50>, 'Connection to apiconnect.angelbroking.com timed out. (connect timeout=7)'))



urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='apiconnect.angelbroking.com', port=443): Max retries exceeded with url: /rest/secure/angelbroking/user/v1/getProfile?%7B%22refreshToken%22:%20%22eyJhbGciOiJIUzUxMiJ9.eyJ0b2tlbiI6IlJFRlJFU0gtVE9LRU4iLCJpYXQiOjE2NTk2NzA1MDJ9.2MBQxy2dPQVt4RQQ6bk51SCDJmSQLIidW571CB0BhvE5yvZPcz7S_7uSwL00szX4zvWVFvSBqxRnMIPz7NDECQ%22%7D (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x7f2335508d50>, 'Connection to apiconnect.angelbroking.com timed out. (connect timeout=7)'))

        @admin it is not looking good. why is this happening too often now?

        Mnagesh C P 3 Replies Last reply Reply Quote 0
        • Mnagesh
          Mnagesh @c_harish last edited by

          @c_harish timeout problem is common
          give some sleep time and put it in a loop to resolve the issue as per rate limits specified by smartapi . Use exception handling for timeout issue
          eg:
          d58f0a1d-5e9b-4cce-a78f-ee352b2b0063-image.png

          Now I am full time Algo Trader and successfully developed my own Apps for my personal use.

          C 1 Reply Last reply Reply Quote 0
          • C
            c_harish @c_harish last edited by

            @c_harish said in Timeout errors happening:

            @StocksDeveloper @admin. We too faced it. started from 11:00 and got resolved by 11:18.

            requests.exceptions.ConnectTimeout: HTTPSConnectionPool(host='apiconnect.angelbroking.com', port=443): Max retries exceeded with url: /rest/secure/angelbroking/user/v1/getProfile?%7B%22refreshToken%22:%20%22eyJhbGciOiJIUzUxMiJ9.eyJ0b2tlbiI6IlJFRlJFU0gtVE9LRU4iLCJpYXQiOjE2NTk2NzA1MDJ9.2MBQxy2dPQVt4RQQ6bk51SCDJmSQLIidW571CB0BhvE5yvZPcz7S_7uSwL00szX4zvWVFvSBqxRnMIPz7NDECQ%22%7D (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x7f2335508d50>, 'Connection to apiconnect.angelbroking.com timed out. (connect timeout=7)'))



urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='apiconnect.angelbroking.com', port=443): Max retries exceeded with url: /rest/secure/angelbroking/user/v1/getProfile?%7B%22refreshToken%22:%20%22eyJhbGciOiJIUzUxMiJ9.eyJ0b2tlbiI6IlJFRlJFU0gtVE9LRU4iLCJpYXQiOjE2NTk2NzA1MDJ9.2MBQxy2dPQVt4RQQ6bk51SCDJmSQLIidW571CB0BhvE5yvZPcz7S_7uSwL00szX4zvWVFvSBqxRnMIPz7NDECQ%22%7D (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x7f2335508d50>, 'Connection to apiconnect.angelbroking.com timed out. (connect timeout=7)'))

            @admin it is not looking good. why is this happening too often now?

            now happening again @admin. Don't force us to take the harsh decision of moving out.

            1 Reply Last reply Reply Quote 0
            • P
              pari @c_harish last edited by

              This issue is occurring again at 12:08. Faced this at 11:08 and got resolved automatically in 10 minutes. This has recurred exactly in one hour. Need to observe if it will resolve itself by 12:20.

              S 1 Reply Last reply Reply Quote 0
              • C
                c_harish @Mnagesh last edited by c_harish

                @Mnagesh said in Timeout errors happening:

                @c_harish timeout problem is common
                give some sleep time and put it in a loop to resolve the issue as per rate limits specified by smartapi . Use exception handling for timeout issue
                eg:
                d58f0a1d-5e9b-4cce-a78f-ee352b2b0063-image.png

                please suggest us how long to put our script to sleep? because today we have waited for a total of 16 mins inside sleep for angel to come back up? and FYI, we never cross the rate limits provided in documentation.

                Mnagesh P 2 Replies Last reply Reply Quote 0
                • S
                  smitshahfo @pari last edited by

                  @pari Good observation..

                  It got resolved at 12:18..

                  P 1 Reply Last reply Reply Quote 0
                  • S
                    StocksDeveloper last edited by

                    It started happening again @ around 12:10 pm.

                    Please check, something is not right today. Everything was working until today.

                    1 Reply Last reply Reply Quote 0
                    • Mnagesh
                      Mnagesh @c_harish last edited by

                      @c_harish

                      getltp is limited to 10 per sec

                      so just above that time will be okay

                      1/10 = 0.1 sec

                      so
                      i use sleep of
                      0.15 sec

                      in case of time out

                      Sr. No API Name Throttling Limit Rate (Request/Second)
                      1 loginByPassword 1
                      2 getProfile 1
                      3 logout 1
                      4 generateTokens 1
                      5 placeOrder 10
                      6 modifyOrder 10
                      7 cancelOrder 10
                      8 getLtpData 10
                      9 getOrderBook 1
                      10 getTradeBook 1
                      11 getRMS 1
                      12 getHolding 1
                      13 getPosition 1
                      14 convertPosition 10
                      15 getCandleData 3
                      16 createRule 10
                      17 modifyRule 10
                      18 cancelRule 10
                      19 ruleDetails 1
                      20 ruleList 1

                      Now I am full time Algo Trader and successfully developed my own Apps for my personal use.

                      C 1 Reply Last reply Reply Quote 0
                      • C
                        c_harish @Mnagesh last edited by

                        @Mnagesh, we know this. and we don't cross any of the suggested rate limits as I said in last post.

                        Mnagesh 1 Reply Last reply Reply Quote 0
                        • P
                          pari @c_harish last edited by

                          @c_harish

                          Correct. This issue is not about exceeding the rate access limit of 10 per second. Even my program sleeps for 1 second after sending 10 requests. My script also polls only once a minute. Currently I'm only polling for 'ltp' for 4 scrips, which is well within the limit. This issue is clearly about 'http' timeouts happening at the server level and not due to the script.

                          It's now past 12:18, the issue seems to have stopped and the script is running as before. I wonder if it will occur again at 1:08.

                          C 1 Reply Last reply Reply Quote 0
                          • P
                            pari @smitshahfo last edited by

                            @vrkhyd
                            Now watch out for 1:08.

                            1 Reply Last reply Reply Quote 0
                            • C
                              c_harish @pari last edited by c_harish

                              @pari said in Timeout errors happening:

                              @c_harish

                              Correct. This issue is not about exceeding the rate access limit of 10 per second. Even my program sleeps for 1 second after sending 10 requests. My script also polls only once a minute. Currently I'm only polling for 'ltp' for 4 scrips, which is well within the limit. This issue is clearly about 'http' timeouts happening at the server level and not due to the script.

                              It's now past 12:18, the issue seems to have stopped and the script is running as before. I wonder if it will occur again at 1:08.

                              true. it is not client specific when everyone faces it. i am appalled by @admin 's silence on this thread. not a single reply in this thread from @admin after almost 20 minutes of downtime in 3 hrs.

                              as usual, @admin will ask for if we are running locally/cloud, timestamp, error code and forget as if nothing happened.

                              1 Reply Last reply Reply Quote 1
                              • Mnagesh
                                Mnagesh @c_harish last edited by

                                @c_harish today i am facing same issue
                                seems server down in between or not responding in between
                                around 12:10 or so

                                Now I am full time Algo Trader and successfully developed my own Apps for my personal use.

                                A 1 Reply Last reply Reply Quote 0
                                • A
                                  admin @Mnagesh last edited by

                                  @Mnagesh @Mnagesh @c_harish @pari @StocksDeveloper @vrkhyd Dear customers, there was a network issues across apps (mobile app/web/SmartAPI) which affected multiple flows. The issue occurred between 11:07:00 AM to 11:17:00 AM and then again between 12:07:00 PM to 12:17:00 PM. We regret the inconvenience caused.

                                  1 Reply Last reply Reply Quote 0
                                  • R
                                    ramk last edited by ramk

                                    @admin happening now intermittently. Do you have a health check URL which we can use in our logic to periodically check service health before hitting the actual end points

                                    1 Reply Last reply Reply Quote 0
                                    • A
                                      atif27khan last edited by

                                      IM am moving to another platform

                                      1 Reply Last reply Reply Quote 0
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