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    Abnormal Slowness on API Requests today

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    • S
      StocksDeveloper @admin last edited by

      @admin It started approximately from 9:20 am I believe...

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        StocksDeveloper @admin last edited by

        @admin This is complete performance analysis TODAY vs YESTERDAY

        TODAY

        3 seconds for login
        26 seconds for re-generating the tokens?

        2021-08-24 09:37:36.257 --- Logging into account: [vivekangel : CCGJ1093]
2021-08-24 09:37:39.354 --- [vivekangel : CCGJ1093]: Sucessfully logged into to Angel.
2021-08-24 09:38:06.456 --- [vivekangel : CCGJ1093]: Sucessfully re-generated access token from Angel.

        YESTERDAY

        less than 1 second for login
        few milliseconds for re-generating the tokens

        2021-08-23 11:51:43.622 --- Logging into account: [vivekangel : CCGJ1093]
2021-08-23 11:51:44.422 --- [vivekangel : CCGJ1093]: Sucessfully logged into to Angel.
2021-08-23 11:51:44.428 --- [vivekangel : CCGJ1093]: Sucessfully re-generated access token from Angel.
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          admin @StocksDeveloper last edited by

          HI @StocksDeveloper We are working on it on priority.

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            pritamkat @admin last edited by

            @admin can u guys plz do something for this,facing issue from morning ,still the same , its not good for long run , will started shifting my clients to another broker, if it takes time like this
            What to say

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              StocksDeveloper @admin last edited by

              @admin Any update on this? So that we can inform clients accordingly?

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                crorepathi @admin last edited by

                @admin We are loosing clients as subbroker because of this issue..Fix it asap

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                • S
                  StocksDeveloper @admin last edited by

                  @admin Today also there is same delay.

                  1 second for login
                  27 seconds for re-generating the tokens

                  2021-08-25 09:07:10.576  INFO 18755 --- Logging into account: [vivekangel : CCGJ1093]
2021-08-25 09:07:11.665 DEBUG 18755 --- [vivekangel : CCGJ1093]: Sucessfully logged into to Angel.
2021-08-25 09:07:38.999 DEBUG 18755 --- [vivekangel : CCGJ1093]: Sucessfully re-generated access token from Angel.
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                    crorepathi @admin last edited by

                    @admin Issue is not yet fixed..If I fire 10 orders..They take 30 seconds to finish...

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                      admin @crorepathi last edited by admin

                      HI @crorepathi kindly share your client id.

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                        admin @admin last edited by

                        HI @crorepathi @pritamkat @StocksDeveloper Our team is working on this on priority we appreciate your patience.

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                        • S
                          StocksDeveloper @admin last edited by

                          @admin We are also doing investigation on our side. We will let you know if we have any findings.

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                            StocksDeveloper @admin last edited by StocksDeveloper

                            @admin

                            The performance seems all over the place...see below:

                            Took 6.3 seconds to place the order:

                            2021-08-25 09:38:28.008 DEBUG 9599 --- Placing order: [TTVP1009 : TTVP1009] - Order [TTVP1009,REGULAR,NFO,BANKNIFTY26AUG2135800CE,INTRADAY,SELL,STOP_LOSS,Qty: 100,Prc: 150.0,Trig Prc: 190.0,ID: b95de6ab-ae48-4ecd-8a16-ecd0c3e9a4ab]
2021-08-25 09:38:34.338 DEBUG 9599 --- Order placed: [TTVP1009 : TTVP1009] - 210825000140856

                            Took 1 second to place the order:

                            2021-08-25 10:51:46.363 DEBUG 9599 --- Placing order: [TTVP1009 : TTVP1009] - Order [TTVP1009,REGULAR,NFO,NIFTY26AUG2116400CE,INTRADAY,BUY,MARKET,Qty: 200,Prc: 0.0,Trig Prc: 0.0,ID: 7647cf8a-d846-48ee-ab75-969ca3e36718]
2021-08-25 10:51:47.370 DEBUG 9599 --- Order placed: [TTVP1009 : TTVP1009] - 210825000344025

                            If the problem was with our code then the delay would always be more or less the same.

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                              StocksDeveloper @StocksDeveloper last edited by StocksDeveloper

                              @StocksDeveloper I had a long discussion with Yatish from Angel & here are our findings:

                              • The delays are likely happening outside of the code that calculates the amount of time taken to process a request
                              • The delays are happening randomly & most likely for all API requests
                              • On normal days your apis would take 0.2 to 0.4 seconds maximum. But since this issue started they are taking 1 second to 26 seconds etc.
                              • As this is happening for most of the API calls randomly... It means this is not a code issue; but rather this issue has to do with one of your components (Network, Database, Servers, internal services etc.)

                              Please take this into consideration for your investigation.

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                                admin @StocksDeveloper last edited by

                                HI @StocksDeveloper we have noted this we will update you soon after investigating it.

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                                  StocksDeveloper @admin last edited by

                                  @admin We can confirm that the performance is back to normal today.

                                  Thanks a lot for your efforts.

                                  If you could please share some light on what was the issue & any precautions to avoid this in future?

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                                    admin last edited by

                                    HI @StocksDeveloper said in Abnormal Slowness on API Requests today:

                                    @admin We can confirm that the performance is back to normal today.
                                    Thanks a lot for your efforts.

                                    OK. we will update you on the same.

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