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    Abnormal Slowness on API Requests today

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    • P
      pritamkat @admin last edited by

      @admin can u guys plz do something for this,facing issue from morning ,still the same , its not good for long run , will started shifting my clients to another broker, if it takes time like this
      What to say

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        StocksDeveloper @admin last edited by

        @admin Any update on this? So that we can inform clients accordingly?

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          crorepathi @admin last edited by

          @admin We are loosing clients as subbroker because of this issue..Fix it asap

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            StocksDeveloper @admin last edited by

            @admin Today also there is same delay.

            1 second for login
            27 seconds for re-generating the tokens

            2021-08-25 09:07:10.576  INFO 18755 --- Logging into account: [vivekangel : CCGJ1093]
2021-08-25 09:07:11.665 DEBUG 18755 --- [vivekangel : CCGJ1093]: Sucessfully logged into to Angel.
2021-08-25 09:07:38.999 DEBUG 18755 --- [vivekangel : CCGJ1093]: Sucessfully re-generated access token from Angel.
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              crorepathi @admin last edited by

              @admin Issue is not yet fixed..If I fire 10 orders..They take 30 seconds to finish...

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                admin @crorepathi last edited by admin

                HI @crorepathi kindly share your client id.

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                  admin @admin last edited by

                  HI @crorepathi @pritamkat @StocksDeveloper Our team is working on this on priority we appreciate your patience.

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                    StocksDeveloper @admin last edited by

                    @admin We are also doing investigation on our side. We will let you know if we have any findings.

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                      StocksDeveloper @admin last edited by StocksDeveloper

                      @admin

                      The performance seems all over the place...see below:

                      Took 6.3 seconds to place the order:

                      2021-08-25 09:38:28.008 DEBUG 9599 --- Placing order: [TTVP1009 : TTVP1009] - Order [TTVP1009,REGULAR,NFO,BANKNIFTY26AUG2135800CE,INTRADAY,SELL,STOP_LOSS,Qty: 100,Prc: 150.0,Trig Prc: 190.0,ID: b95de6ab-ae48-4ecd-8a16-ecd0c3e9a4ab]
2021-08-25 09:38:34.338 DEBUG 9599 --- Order placed: [TTVP1009 : TTVP1009] - 210825000140856

                      Took 1 second to place the order:

                      2021-08-25 10:51:46.363 DEBUG 9599 --- Placing order: [TTVP1009 : TTVP1009] - Order [TTVP1009,REGULAR,NFO,NIFTY26AUG2116400CE,INTRADAY,BUY,MARKET,Qty: 200,Prc: 0.0,Trig Prc: 0.0,ID: 7647cf8a-d846-48ee-ab75-969ca3e36718]
2021-08-25 10:51:47.370 DEBUG 9599 --- Order placed: [TTVP1009 : TTVP1009] - 210825000344025

                      If the problem was with our code then the delay would always be more or less the same.

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                        StocksDeveloper @StocksDeveloper last edited by StocksDeveloper

                        @StocksDeveloper I had a long discussion with Yatish from Angel & here are our findings:

                        • The delays are likely happening outside of the code that calculates the amount of time taken to process a request
                        • The delays are happening randomly & most likely for all API requests
                        • On normal days your apis would take 0.2 to 0.4 seconds maximum. But since this issue started they are taking 1 second to 26 seconds etc.
                        • As this is happening for most of the API calls randomly... It means this is not a code issue; but rather this issue has to do with one of your components (Network, Database, Servers, internal services etc.)

                        Please take this into consideration for your investigation.

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                          admin @StocksDeveloper last edited by

                          HI @StocksDeveloper we have noted this we will update you soon after investigating it.

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                            StocksDeveloper @admin last edited by

                            @admin We can confirm that the performance is back to normal today.

                            Thanks a lot for your efforts.

                            If you could please share some light on what was the issue & any precautions to avoid this in future?

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                              admin last edited by

                              HI @StocksDeveloper said in Abnormal Slowness on API Requests today:

                              @admin We can confirm that the performance is back to normal today.
                              Thanks a lot for your efforts.

                              OK. we will update you on the same.

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