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    Connection timeout errors since last week

    Python SDK
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    • M
      mudit236 last edited by

      Since last week, many users are reporting received connection timeout errors, despite being well inside the rate limits.

      Is this issue being addressed or should we give up on smartapi and switch to alternatives? All the complaints about this get buried under moderators replying to posts from 2022 which makes no sense. Can this atleast be pinned with updates so we know when it is reliable to use smartapi?

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        Moderator_2 @mudit236 last edited by

        Hi @mudit236

        Apologies for inconvenience caused.
        We are looking onto the issue. Will update you as soon as possible.

        Thanks & Regards,
        SmartAPI team

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          PareshBhatiya @mudit236 last edited by

          @mudit236 this is a very critical issue.
          All clients are facing this issue, not getting any response while calling API for place order or for order book.

          Many times i have reported this query but not getting any solution from angel API team.

          I think we have to move angel clients to an alternate option.

          Smart is not stable till date. frequently getting different issues on live market.

          Due to this issues, clients are getting loss on live market.

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            renjithvamanan last edited by

            Facing these connection timeout issues very frequent these days and it was worse today. Request the team to look into this.

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              PareshBhatiya @Moderator_2 last edited by

              @Moderator_2 Everyone is facing this issue for the last many days.
              Do you have any solution or reply rather than the below reply?

              Apologies for inconvenience caused.
              We are looking onto the issue. Will update you as soon as possible.

              On every query getting the same reply from angel team.

              @admin @admin123

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                Moderator_2 @PareshBhatiya last edited by

                Hi @PareshBhatiya

                We apologies for longer wait on this. We have came up with the solution, will be deploying for the same by tomorrow EOD.

                Thanks & Regards,
                SmartAPI team

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                  mudit236 @Moderator_2 last edited by

                  @Moderator_2 this issue has been getting reported on the forum for over a month now, with no solution in sight. Is there an eta on it or should we just assume this is how its gonna be?

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                    mudit236 @mudit236 last edited by

                    @Moderator_2 @Moderator_1 @admin Are we getting a response/solution or even an acknowledgement at any point in time? "apologies for inconvenience caused" doesnt do much, if the issue persists for a month with no solution or response

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                      shivdasb1996 last edited by

                      i am facing the same issue from last few weeks. I am running system with 4GB AWS 5GBps bandwidth
                      still getting request timeout

                      HTTPSConnectionPool(host='apiconnect.angelbroking.com', port=443): Max retries exceeded with url: /rest/secure/angelbroking/order/v1/getOrderBook?%7B%7D (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x29f90a4d0>, 'Connection to apiconnect.angelbroking.com timed out. (connect timeout=7)'))

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                        PareshBhatiya @shivdasb1996 last edited by

                        @shivdasb1996 your system configuration is ok. there is no issue from your end.
                        angel is not able to handle API request load.
                        They will not provide you any solution.
                        it's better to move to other broker.
                        Due to this issue, clients are getting loss still API team is not serious.
                        @Moderator_2 @Moderator_1 @admin any chance to get this solution?

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                          Moderator_2 last edited by

                          hi @mudit236 @PareshBhatiya @shivdasb1996

                          We have fixed and verified on this issue on our supporting SDKs NodeJS and Java SDKs. We are consistently working on timeout issue on Python SDK. Will update as soon as possible on the resolution.

                          Regards,
                          SmartAPI team

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                            PareshBhatiya @Moderator_2 last edited by

                            @Moderator_2 i am not using any SDK. i have just connected through raw API.
                            API response time is more than 20 seconds that is the big issue.
                            API should respond in milliseconds.

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