Not able to use NFO segment from API. Technical error with my account which needs to be fixed.

[kinshu94]

Hello Team,
I have been working with the Smart-API for app developments using Python Library.

The account from which I have been trying to place an order in the NFO segment is having some issue, the order is not going through the API.

While the account's activated segment includes NFO.
I tried to check it on the broker's webpage and found some technical error.

It says two contradictory things:-

1. It asks me to activate my account
2. Then after proceeding for activation It says that the account is already activated.

I am attaching both the screenshots of the web platform.
1...one which ask to activate

2....... one which says it's already activated.

3..... one which shows user data from API :activated segments.

I am looking forward to a resolution, so I can develop the app with the Smart-API platform.

[kinshu94]

@admin Okay.

[admin]

HI @kinshu94 You need to contact normal customer care to resolve this issue.