Order Rejected
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@Moderator_1 @Moderator_2 @admin
Today, I have encountered a unexpected message and my order got rejected saying that 'exchange user id for the user is invalid'. In what cases, this happens. I have never experienced this before. Any information is appreciated.
Thank you.
Jaideep Siddula -
Hello @jaideep-siddula
Can you please share your client code? And was the order in MCX?
Thank you.
Regards
SmartAPI team -
@Moderator_1
My client code is J50936557. It was just after market open. No, the order wasn't in MCX. It was in NFO. Additionally, I placed multiple orders to buy options, and all of them got rejected with the same message. I also contacted support but, couldn't get any help. Please help.
Thank you.
Jaidee Siddula -
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Hello @jaideep-siddula
Your order rejection was due to margin requirements. Margin requirement was exceeded.
Thank you.
Regards
SmartAPI Team -
@Moderator_1
Hello,
Hope you are doing well.
If margin requirements was exceeded, then why would the message 'exchange user id for the user is invalid' is shown in order details instead of 'insufficient funds'. Yes, I have gotten order rejected before due to 'insufficient funds' or margin, and the message in the order details was clear stating the same, i.e. "order rejected due to
insufficient funds. I sincerely request you to please look into it again.
Thank you.
Jaideep Siddula