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    Problem in getting websocket data

    Python SDK
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    • L
      leena.1234 last edited by

      @admin
      After 10 - 15 minutes of connection, the websocket data is stopped and I'm unable to get ticks.
      Please guide me why websocket connection is getting closed automatically?

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      • S
        Surya 1 @leena.1234 last edited by

        @leena-1234 r u running it via any official sdk ?? otherwise you may be missing the heartbeat back to server..

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        • L
          leena.1234 @Surya 1 last edited by

          @rajanprabu
          Yes I'm using Python SDK for it.

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          • S
            Surya 1 @leena.1234 last edited by

            @leena-1234

            Do you get heartbeat failure message ?? could you please post the log

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            • K
              kairon007 last edited by

              Hey @admin , I'm also getting the same error message, it says "I dropped TCP, due to unclean handshake, something like that. Please tell me how to Fix

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              • A
                admin @kairon007 last edited by

                HI @kairon007 Yes we we are fixing it we will update it soon.

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