[Urgent] IP Whitlisted still facing issue while placing order
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Here i have attached the images where i have whitelisted the IP bt still not generating the sessions getting the error below are the images . Plz help me out from this .
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@sj-91 Local Ip address can change often change. Some examples router / device reboot etc.
For static ip use AWS or other cloud having static ip -
@vijaykumar8518 @admin This is my seperate server vps static ip . Still facing this issue .
Could u plz let me know the updated parameter i need to send for generating session .
Cause this is my python engine from where every client order route. Bt currently i configured this machine ip for my personal account so client orders are not routing from this machine.
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Dear SmartAPI Team,
I am writing this with serious concern regarding the current Static IP restriction policy.
At present:
- One SmartAPI profile = One trading account
- Each account requires a separate Primary/Secondary static IP
- Same IP cannot be reused for verified family accounts
This policy is creating unnecessary infrastructure complexity and cost, especially for families trading from the same system.
In direct comparison, Zerodha’s Kite Connect clearly allows:
- Multiple users under a single developer profile
- Single static IP registration
- Centralized API management
- Clean compliance structure
- Much lower operational cost
- Seamless scaling for family and multi-account traders
This makes Kite Connect significantly more practical for serious algo traders.
Right now, SmartAPI’s structure forces:
- Multiple Elastic IPs
- Multiple servers or routing setups
- Higher AWS cost
- Complicated infrastructure
- Unnecessary technical overhead
For family traders and serious API users, this becomes a strong reason to shift platforms.
To be very clear — if this policy continues, many multi-account users (including my entire family) will have no practical option except to migrate to Kite Connect, where infrastructure is simpler, scalable, and developer-friendly.
We genuinely appreciate SmartAPI’s service and want to continue here. However, infrastructure flexibility is not optional for algo traders — it is fundamental.
Kindly reconsider:
- Allowing multiple verified family accounts under one developer profile
OR - Allowing shared static IP approval for related accounts
This single change would significantly improve adoption and long-term retention.
I hope this feedback is taken seriously, as it directly impacts platform competitiveness in the API ecosystem.
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@Deekshit Exactly as we are managing multi user setup . Then routing management and other things may increase the business cost . Broker should provide the proper way for this how business can manage the account of there clients . Dhan broker provides the proper solution for this bt why not angel one . Currnely our platform used by more than 500 + users for there trading because of this change we shut down the services and broker also not responding . If we call the customer care they said that we have arrange the callback will get call in next 48 hrs . @admin is this a right way for this ? If somebody stuck in middle and calling u for way and u guy's respond after 48 hrs how good is this ?