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    Facing continuous issues while placing orders

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    • P
      Preetham last edited by

      Hello @Moderator_2, I have been facing issues (like read timeout = 7 and wrong credentials) while placing orders only during the market starting(09:15 to 10:00) and end times(after 15:00). I have been facing this issue from the last 2 weeks before that its working fine, Can you please brief me what's the exact issue and what needs to be done to overcome this issue?

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        Moderator_2 @Preetham last edited by

        Hi @Preetham

        Kindly share the client code and timed out request and error logs if possible to help us check further on this.

        Thanks & Regards,
        SmartAPI team

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          Preetham last edited by

          Hello @Moderator_2 , please refer the below screenshot regarding the error occurred while placing the order (have not faced the issue since morning but around 10:00 AM I started facing this issue).

          461eca13-2ee2-414a-9353-efdd7b346e11-image.png

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            Preetham last edited by

            Hello @Moderator_2 , any update regarding this issue?

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              Moderator_2 @Preetham last edited by

              Hi @Preetham

              We are working on the fix. Will update you once done.

              Thanks & Regards,
              SmartAPI team

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