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    Orders placed but status unknown

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    • S
      StocksDeveloper last edited by

      Hi,

      Following orders were placed using API, we got order id in the response. However, when we check orders status in the orderbook response; it is showing as blank. Please investigate.

      The user of the account could not even see these orders on AngelOne's trading website. They are not being shown there.

      It caused a lot of panic to the user, as he did not know what to do. The issue happened in 2 accounts, details given below.

      Even we have observed this issue for the first time.

      Regards,
      Pritesh Mhatre
      Founder - Stocks Developer

      Details:

      Angel ID 1: REMM1042
      Order ID: 240119000400536

      Angel ID 2: REMM1052
      Order ID: 240119000400534

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      • S
        StocksDeveloper last edited by

        Orders not visible on angel:

        53e24c9f-e7e5-45a4-a608-09f1da2f6b5a-WhatsApp Image 2024-01-19 at 12.29.20_64b057fb.jpg

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        • S
          StocksDeveloper last edited by

          Orderbook response from the api has order status columns as blank. See below:

          b47f49fc-1471-4edb-b2d1-7cc9eafb3532-image.png

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          • S
            srkshree369 last edited by

            Following to the earlier comments.

            Now we have a different issue, as I called and checked with the Angel customer support there was no Pending order in REMM1042 & REMM1052 but all of sudden I can see there is a Open Buy Order which is pending.

            I am still not able to figure out what's going wrong.

            . Screenshot_2024-01-19-14-19-19-15.jpg

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            • S
              StocksDeveloper last edited by

              Latest Findings as per call with Angel's tech team:

              • The orders were placed by Smart API
              • The orders were placed at around 10:33 to 10:37
              • Some orders were OPEN but not visible in orderbook of smartapi, angel website/mobile app, internal system that angel's customer care refers to (this is because client had called customer care to cancel open orders, but they could not see anything open)
              • Although no open order was visible, the customer could see that margin utilized was high indicating that some order is open & consuming the margin
              • This indicates that the issue lies with internal OMS & not Smart API
              • Similar orders were placed in account (JJHM535) but it did not have any issue; only accounts (REMM1042 & REMM1052)
              • Angel team are going to investigate further

              Just looking at the nature of the issue, it is very critical & if it becomes widespread then it would be a disaster. Hence, we request you to investigate on priority.

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              • M
                Moderator_1 @StocksDeveloper last edited by

                Hello @StocksDeveloper,

                There was an intermittent issue which has been resolved now. Regret the inconvenience caused.

                Thank you.

                Regards
                SmartAPI Team

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